ElevateHere to help
Keep your training going.
A question about Elevate, a sign-in that won’t complete, or something that doesn’t look right? Get in touch.
Include your iOS version, app version, and what happened. Please don’t send passwords, sign-in codes, or fitness data you don’t need to share.
A few useful answers
Can I use Elevate without an account?
Yes. You can log workouts on your iPhone without signing in. Cloud sync and connections to AI assistants need an Elevate account.
How do I connect ChatGPT or Claude?
Create your account in the Elevate app first. In the assistant’s custom connector settings, use https://mcp.elevatefabs.com/mcpSign in with the same email you use in Elevate and the code sent to your inbox. Custom connector availability depends on your assistant and plan.
My sign-in code hasn’t arrived.
Check your spam folder and confirm the email address matches your Elevate account. If you signed up through Google, use that account’s email. Request a new code after waiting a short while. If the problem continues, email support; never share your code.
How do I sync my workouts?
In Profile, sign in to enable cloud sync. You can also use “Sync now” in the Account section. Keep the app open with an internet connection while it syncs.
How do I disconnect an AI assistant?
Remove or disconnect the Elevate connector in that assistant’s settings. Data previously shared in a conversation is managed by the assistant’s own privacy controls.
How do I delete my account?
Open Elevate → Profile → Danger zone → Delete account and follow the confirmation steps. Account deletion permanently removes your account and associated service data. To request help with deletion or privacy, email support@elevatefabs.com.
Read our Privacy Policy and Terms of Service for more information.